For customers who do not receive emails

For customers who do not receive emails


If you do not receive an email, please contact our Whatsapp instead of the inquiry page and email address.

Whatsapp「ID」: +8618118764466

We send the following emails to customers and members who have placed orders.

・Order confirmation email.
・If you select the bank transfer payment method, an email providing an account will be sent.
・If you select the card payment method, an email providing the card payment page.
・Notification at the time of product shipment.
・In addition, notifications from.

If the e-mail sent from our shop does not reach the registered e-mail address, please check the following.

■The registered e-mail address is incorrect

If the e-mail address is not entered correctly, the e-mail will not reach you.
Please check that the email address you registered is correct.

■E-mail inbox is full

The e-mail has not been delivered to you due to reasons such as reaching the volume limit of incoming e-mails on the server. Please check your mailbox capacity, delete unnecessary emails, etc.

■The setting of the e-mail software is different

Depending on the settings of your e-mail software such as yahoomail, hotmail, Gmail, e-mail service, and security software, e-mails may be automatically moved to the "Trash" or "Spam" folder. Please check whether the email from our company is in your "Trash" or "Spam" folder.
If you do not receive the e-mail even after checking them, the e-mail from our company may have been judged as "junk mail" and may not be displayed.
Please check the settings of your email software, email service, and security software.

※If you are using a free email address, please refer to the help center of the email you are using.

■The domain is set in the email settings of the mobile phone

If you are using a smartphone or mobile phone email address (domains such as au, docomo, softbank, etc.), if you have specified domains or have set up rejection of emails as a countermeasure against spam, or if you cannot receive emails. There is In order to receive emails from our shop,
Before placing an order, please make sure that you have permission to receive our e-mail address.

※The setting method differs depending on the mobile model and carrier specifications.
If the settings do not work, please contact your mobile phone operator.

If you still do not receive the email, please contact us.


Email address:
whatsapp id: +8618118764466

We apologize for the inconvenience, but thank you for your kind support.